First time we purchased from this company it went well, so we were surprised when they would not honor their own return and exchange policies. It's difficult enough trying to find the perfect dress online, but their policy seemed to make it easy, but its not. This company will send you dresses that are sized wrong and not respond. We I have two dresses and need to buy one for prom. This company is a scam and they cannot be trusted, especially when you have only 3 weeks to get a dress. I do not write many reviews and felt writing this was necessary to warn others in hopes that I can prevent others from a lot frustrations.