I made some orders and due to delays was promised faster shipping. This never happened, and every call to customer service was another false promise. They seem to simply make it sound like they are doing their job, but really they are just ignoring the problem and making it someone else's mess to deal with. I would highly recommend to spend a few extra dollars and shop elsewhere. When things are good with Best Buy, the process is uneventful, but when there is an issue there will be no resolution.