My return was marked delivered early August and I've yet to receive my refund. You can't get anyone on the phone and all voicemails are full. They keep telling me it's in line to be processed or it's been processed they don't even know, bottom line I'm taking acting for theft at this point. They are refusing to process my refund and not following their own return policy! It hope they go out of business because this isn't how you run one.