Shelli G.

So after 3 years i wake up to find an unauthorized transactión on My account. I Transfer all $ to saving and lock My card on the app. Call customer service and explains situation, ask what should i do get put on hold Rep gets back on phone says cancelled your card new one in 7-10 days. When did i approval yo cancel card? 8 calls later ok to 1 time use atm idk pin # oh well too Bad so sad. Overnight me a card, no we can't. So why would i keep this service? I won't and as HR payroll supervisor Will be company wide change of paycard provider. So 7-10 days i'll finally get new card, won't have place to live or food between now and then but they don't care. Understandable employees are only doing as company directs but not acceptable. Wouldnt overnight card at My expense, wouldnt allow Transfer to another account already linked to card they cancelled without approval or request just not helpful when should be going above and Beyond. I didnt do damn thing wrong, card was never out of My physical control but i'm the one paying for it.