Miss Honey H.

I buy a new simcard online and it is not activated. We activated it but did not know it was not successful. They send you 2 PIN but was not clear which pin to use to activate the bundle. Only use the word PIN. I just found out on my last bundle activation that the activation PIN is for only to activate the the sim and the and the customer PIN is to on activate the bundle. I buy a 10 pounds bundle online after talking to different live agent who just disappear in the middle of conversation and transfer me to a robot which I find very very rude. The bundle I bought the second time is not activated automatically. To make sure I do not make the same mistake before. I called and talked to 3 different customer service or maybe the same person. Who knows. On the first call the customer agent answered me coughing pretending not to hear me, 2nd Agent goes silent for 6 minutes. I let the call run as I am pissed off with my first call. 3rd customer agent answered me for few second with out any word and drop the call. Horrible experience. Plus the £5 bundle I recently activated has only 2 GB data but online says 3 GB