I ordered Onguard topical flea & tick protection from Chewy. Well the product poisoned my dogs (they finally recovered). I left a scathing review on Google for Onguard. This morning Chewy called me and said they saw the review and were refunding my purchase! My review had nothing to do with them but they totally stepped up for me! I so appreciate this kind of customer service. I am also very satisfied with their prices, products and free shipping! Thank you Chewy!