Do not buy this protection plan from any furniture store they will say everything to deny every claim. Ashley furniture sells the plan as if it covers anything but it's a lie just to make a commission. If anyone has used them and interested in filing a law suit I'd gladly join. I spent 25k to furnish my apartment and not 1 piece of furniture claim was resolved.
Tip for consumers: Customer service over the phone don’t know even what they’re talking about , can’t locate email and email response is as slow as a snail or non existent
Products used: Furnitures…dining set, 2 sofa sets, bedroom set, tv stand