My bill went up this quarter, I called them, after dealing with the dump robot and waiting for nearly one and a half hour, all I got was, once I unenrolled the auto payment, a $8.50 fee was added. Well, who knows? If I had known or had been warned while unenrolling, I wouldn't have done it. My experience dealing with their reps the past three time felt the same - they became very firm with you, no room to work with you anymore. Would've chosen other company if I had a choice.