Shunneisha P.

I ordered 10 pair of jeans on Black Friday and never received notification that my items had been shipped out. I sent out an email an received no response. I went into the website today to try to check the status of my order only to find that they've shut down their Shopify store and Instagram! These people are crooks!

I made several orders from Missguided although I had never ordered from them before. I was greatly disappointed by the sizing even though I used there sizing guide and returned approximately $490 worth of clothing. They acknowledged part of the return although it was all in one shipment. They said that I would receive the refund in 3-5 days and I have yet to see a penny. I emailed them about the remainder of the returned items and they asked for proof of postage. I emailed the information promptly and didn't hear from anyone at all for several days. I then sent a follow up email to see what was going on. Someone replied asking what items I'd returned the following day. I provided that information in the original email and when I received a response to the email it detailed how much I should receive in refunds upon sending the requested information. The reference # and the previous emails were attached to the email I sent so I don't understand why it would be so difficult for the customer service agent to scroll down and simply read the emails. I am beyond frustrated with Missguided and will be pursuing other ways to get my money back. I am going to contact the Consumer Finance Bureau and anyone else I can think of until my money is returned. I believe the clothes on the website are significantly tailored or Photoshopped and appear to be a MUCH better quality than they actually are. Between the product, the customer service ( or lack there of), and the fact that they are just a total scam, I will stay away from Missguided and I suggest you do the same.