After advertising on Yelp Business for over 7 years, I have consistenly found customer service to be ignorant, non-responsive, and yes, downright stupid and ridiculous.
Their latest game was to overspend my minimum budget by hundreds of dollars a month. Yelp (surprise, surprise) completely ignored my email requests to resolve this issue. Multiple attempts of reaching them on the phone resulted in a hour on hold and being hung-up on.
I finally resorted to disputing the charges with my bank and in response YELP sent me an e-mail, instead of trying to resolve the issue stated, "In good faith" they were cancelling my advertising campaign, I have NEVER heard of anything so stupid and $#*!ed. STAY AWAY FROM THESE CLOWNS!