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I have booked parking at the Orlando Airport through way.com. When arrived to designated Gold Park Airport, we were told the lot is full and way.com was notified about it, we however were not notified.
We have unsuccessfully attempted to call way.com customer service and tried to find a parking last minute. We have almost missed the plane and my wife had a panic attack.
I have contacted way.com later and requested refund of the cost difference that we incur, but no one got back. This company is not responsible for their mistakes and will get you in trouble!
On arrival to destination our reservation was sold to another rental company, that charged us twice as much. We called the phone on the reservation and were told that we will get the refund of the cost difference and even received e-mail about it.
We are still waiting for the refund and by now believe it is unlikely...
Do not deal with this company! They are cheaper for a reason, they will get your deposit and will not provide the car.
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We're so sorry to hear about this issue Simon, and appreciate your feedback. Please email our support team in the future so we can be of direct assistance to you in the future.