s j.

Thank you Marion H. I will contact John Crudele at the Sunday New York Post. Mr. Cooper's failures to be accountable for properly handling of mortgage accounts, over charge's, not applying funds correctly, nor interest payments correctly and failure to return my monies owed to me from escrow, over charges and over charges of interest calculated daily for an additional 30 day's of charge's on my loan that had been completely satisfied 30 day's prior. Multiple phone calls with Laquinte Probe for the past 5 week's and still no resolutions. Laquinte Probe claims to be head of customer relations and assured me that he would personally be handling and resolving my many issue's and concerns However, this has NOT been the case. Each phone call to him He states that someone other than himself has reviewed my account. I have repeatedly requested for him to do this and each phone conversation he says he will Yet so far that hasn't happened. Per another phone call with Laquinte Proby on Friday February 14,2020 I requested all documentations to be mailed to me via United States Postal Service because my online Mr. Cooper Account has not shown any corrections, nor updated info from my latest discrepancies of misapplied payments made on January 22,2020 and January 23,2020, Today is Friday February 28,2020Two week's later and I have Yet to receive the requested documents. I was also informed that a check for my Escrow money and over charges of interest would be mailed to me within 2 - 3 week's, as of today's date it's been 37 days (over 5 week's). Still haven't received any check. Mr Cooper Needs to be held accountable! Previously Known and operated business as NationStar Mortgage, and the employees stated that the company Rebranded, What a load of manure! Mr Cooper is currently owned and operated by all of the same NationStar employees, same CEO's, management, etc Please feel free to contact me towards taking legal actions. Thank you for taking the time to read my review/complaint.