S J.

One star to click
My parents had a very good experience with sales person but after sales service like delivery and delivery damage issues they had a very bad experience at the brick oulet with their first purchase of sofa set
Operations manager Kayla Cumming is very rude with the salesperson in front of my parents. They have big time language barrier, but they understand that Salesperson tried to help my parents, and she was speaking behalf of them to her, and she was so rude to her and refuse to take her decision back.
My Parents (senior people)bought the sofaset and it was delivered unfortunately sofa was too big my mom told the delivery team very clearly not to force inside our house but the delivery team never listened they forced the sofa and brought inside with damages so my parents called to inform about incident and went to the location and informed our problems instead of replacing the sofa to the next smaller size which they did they bought cheaper sofa, then they bought.
Kayla charged them $ 900 as restocking fee which is totally unacceptable for a customer to pay within a day of purchasing a new sofa
Eventhough my parents told the delivery team not to take inside.
The Brick management has to take this matter seriously and refund senior people money of restocking fee for no reason of the customer because delivery team forced inside their house eventhough they told them not to bring inside
Expecting a call from the Headoffice