Sky S.

I really love their shoes. I have worn the Torrin, Lone Peak, Superior, The One 2, and the Escalante. Love the zero drop and wide forefoot! But every time I order a pair it's always hit or miss. My last order I checked out as a guest and ordered a pair and never got a confirmation email. My credit card was processing the order but it never went through. Huge bummer, I ordered again and it finally went through but now it's 4 days later. I also always seem to get shoes with too short laces. Never long enough to double knot them. My Lone Peak 2.5 had long laces and now my new 3.5 have short laces in the same size. I ordered a pair of The One a few years back and one lace was long and the other was short. So bizarre. Everytime I send an email or a tweet to Altra to send me new laces I never hear back. Get it figured out please!