On Friday, August 19,2022, after sending all of the required and requested information to LG, we were advised "Great News!...our $809.99 refund has been approved." We never received our refund. Then on Saturday, October 1,2022, we received a text message advising "...you have received a refund." We did not receive the refund. On April 19,2023, I sent a letter via UPS to Thomas Yoon, President & CEO, providing all of the text messages, which included confirmation our $809.99 refund had been approved. Then today, I get a text message advising "...Please note that your refund will be delayed unless all information is collected and matches what I have provided to you in this message." So, even though I provided ALL the required information, received confirmation they have received all of the required information, they expect me to resend everything to them. They are liars! DO NOT DO BUSINESS WITH LG! Plus, it's apparent, I am not the only customer who has been shafted by this corporation since they have such a low rating. If I could have given NO STARS, I would have!
We are sorry to hear about your recent experience with one of our services, Sherri. Please know that we are proactively working to improve your experience. Do you mind emailing me at hello@lawnstarter.com with LSREVIEWS as the subject of your email so that we may make contact? I look forward to hearing from you soon!