S O.

We have been customers of Xfinity for years. EVERY TIME we have needed help with our modem, we are never allowed to talk to and agent and then the automated system hangs up on us. In hopes of actually speaking with and agent to get help with our modem that wasn't working, I called the number for new service hoping they would help me or connect with someone who actually breathes. They hung up on me as well. Xfinity's customer service is by far the worst if any company we have ever dealt with.

Horrible products and really horrible customer service. I will never buy from this company if I can help it. Purchased a product through walmart.com that wound up being a third-party seller from this company, and all I got was the runaround when it arrived damaged and not all the pieces with it. Walmart had to finally issue the refund because after numerous attempts to get the company to refund my money, they still just continue to send emails instead of taking care of business.