Absolutely awful buggy app, you usually get bugs when you've spend at least 30 minutes of your precious time on a survey or when you're three quarters of the way through. They've just recently had an update and it's actually made things worse! Don't expect the customer service to be on your side as no matter the issue it's always YOUR fault never theirs. Don't waste your time on this pile of there are better surveys apps out there.
Hi there,
Sorry to hear you have been experiencing an issue.
For some general advice to help get accepted into surveys, we'd recommend you make sure your survey profile is 100% complete and up to date.
Please remember to take your time when answering surveys and answer all of the questions to the best of your ability. Make sure you don't speed through surveys, give dishonest or inconsistent answers.
Thanks, Jack. Customer Support Manager