I ordered some plugs and was excited to receive them. When I did, there were some imperfections that would not have allowed me to wear 2 of the pairs. PYH Customer Service responded immediately and sent me replacements and then some. I should be receiving those tomorrow but their turn around was less than 24 hours to rectify this. In a world where some folks feel the need to be mean, PYH customer service was kind and understanding. It's been a long while since my last PYH order (as I have been the same size for many years) but I am already excited to order from PYH again! (side note: like all things, if you order items with no tracking, you won't know how long it will take. I was lucky that mine came within two weeks but if you want quick shipping, you need to pay a charge)