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I have bought an UmiPlus which is in Presale on 23rd September and due to be shipped out on 5th Oct 2016. Everbuying delayed the shipping by 3 weeks and when i asked them they said they didnt get stock from Umi but the phone is available on all websites except Everbuying and also showed me a page in their webiste saying that order may be delayed based on stock available.
They also did normal shipping where i have been charged around 6$ for expedite shipping and even they didn't bother to inform that normal shipping has been done instead of expedite shipping and when i contacted them they asked me to raise a ticket for refund.
Customer Service is great as they typically respond within a day
I have ordered an emergency light which came after 1 month and it got damaged. When i called them and returned on July 6th but till August 4th there was no reply when i emailed them they are saying time it will take little bit of time for resolving this as it need to go to different levels.
I have never seen such a worst and pathetic online website in my whole life. I will suggest every one not to buy anything in Infibeam.
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Dear Sreekanth,
Thank you so much for informing us about your shopping experience.
We're very sorry for your concerns and the issues you have raised.
For the stock issue. We need to explain that it took more business days to process. Usually, the processing time can affect the item dispatch time. This includes the time taken to conduct compulsory, detailed quality checks as well as carefully packaging the item prior to dispatch.
As for your issue, we have sent an email to you and full refunded the shipping fee to your payment account. Please kindly log in your account and check it there.
Thank you for your cooperation.
Everbuying Customer Service