S S.

I placed my order on May 31st 2020 and still have not received it even though I was told I had Eid guarantee. I made sure to place my order TWO MONTHS before Eid al Adha so that my dresses would arrive in time for Eid which was on July 31st.(1st Screenshot below) they even guaranteed delivery by July 31st via email when I asked just to confirm since this was my first time purchasing from them. Customer service sweet talks you initially but when it's around time for your order to arrive, they go quiet. After I emailed them multiple times, they sent me an update saying my order shipped on July 28th without providing me a tracking number which is ridiculous because their website says they have a 1 week international delivery time and they only shipped 3 days before Eid. The useless shop app they provided me doesn't tell me where my order is, only says it's"shipped".(2nd screenshot) they've been ignoring my emails for the past week. They've also ignored all my whatsapp messages. The Eid guarantee on the Styleora website is a lie, just a scam to get customers to purchase items. They should be ashamed that they use a holiday to increase sales without delivering on their end. Where is my order? If it doesn't arrive this week I want a full refund for my order. I will never be purchasing from Styleora again and I do NOT recommend it to anyone.