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Really slow processing time and poor customer service.
They eventually cancelled my order after 4 days of inactivity and asked me to wait another 2-3 days, so I could claim a refund. Should anything happen, you are on your own. Customer protection is of no interest to this company.
S T.'s review of Musikhaus Thomann e. K. earned 2 Very Helpful votes
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Empty.
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Good morning,
Thank you for your feedback and we’re sorry to hear there was a delay in responding to you.
Although we aim to respond to customers within 24 hours, there are times when a higher volume of correspondence can lead to slight delays in the response time for which we apologise. We also offer live chat between Monday to Saturday and are available by phone so we can assist immediately. Likewise, we do aim to dispatch items as soon as possible and orders are normally dispatched within one working day of the order being placed.
We would invite you to contact our management team on tl.international@thomann.de so we can look into your specific case in more detail as we are proud of our awesome customers and your positive experience is a priority for us!
We look forward to hearing from you.
Your Thomann International Team