Stacey L.

I have used Canada Computers in the past and have had no prior issues, so I decided to use them again when my laptop needed to be repaired. I dropped off my laptop and was told it would take approximately 2 weeks at most for the repair. So I agreed. No price was given to me as a possible estimate; as a diagnoses was not made as yet. Diagnoses made after 6 weeks, no call to indicate repair price. In total the basic repair took 8 weeks!
I had no follow up calls on the status of my computer form anyone in office or store, I always had to call for an update and when I did no one seemed to know what was going on.
Additionally, there was always inconsistent updates being provided to me from management and repair personnel. To make matters worse, once the laptop was repaired, it was returned with multiple scratches that weren't present at the time of drop off.

In terms of compensation management didn't do much and basically said if they were me they wouldn't use Canada Computer's in the future and gave basic apology. As to date, they are super back logged and are advising customers of the potential excruciating wait times! (One customer came in for a repair... there were 31 repair tickets ahead of him)

Poor customer service will lose POTENTIAL customers... just some food for thought!