Stacey S.

DO NOT DO BUSINESS WITH THIS COMPANY AT ANY COST! THEY BASICALLY BAIT YOU IN TO BUY A NEW AC UNIT, CHARGE YOU IN FULL EVEN WHEN THE JOB IS NOT COMPLETE AND THEN NEVER SEND ANYONE OUT AGAIN TO FINISH THE JOB. IN ADDITION, THE UNIT THAT WAS INSTALLED WAS NEVER PROPERLY MOUNTED AND HAS BEEN SHAKING AND MAKING HORRENDOUS NOISE. THIS WAS 4 MONTHS AGO. SINCE THEN, I HAVE CALLED THEIR PHONE NUMBER THAT JUST GETS YOU TO THE ABOSLUTLEY USELESS SCHEDULING GIRLS (AND SOMETIMES DAVID, WHO SEEMS TO BE THE MANAGER/OWNER OR SOMETHING THAT AND HE IS EQUALLY INCOMPENTENT AND FULL OF BULL$#*!). ALL YOU GET ARE EXCUSES EVERYTIME YOU TALK TO THEM! THEY CANCELLED ON ME A MONTH AGO WHEN I CALLED THEM TO CONFIRM THE APPOINTMENT BECAUSE THE MACHINE NEEDED TO COAT THE DUCTS WAS BROKEN. THEY SAID THEY SNED SOMEONE OUT TO FIX THE OUTSIDE UNIT BECAUSE I DID NOT HAVE TO BE THERE FOR THAT AND THEY WOULD RESCHEDULE ME FOR THE DUCTS WHEN THE MACHINE WAS BACK UP AND RUNNING. NEVER GOT A CALL. NEVER SENT ANYONE OUT TO FIX THE UNIT, SO I CALLED THEM A MONTH AGO TO MAKE A NEW APPOINTMENT FOR MONDAY THIS WEEK. I CONFIRMED SATURDAY. STAYED HOME FROM WORK, TALKED TO THEM SEVERAL TIMES THOUGHOUT THE DAY AND NOONE EVER SHOWED UP. SOMETHING ABOUT A TEHCNICIAN CALLING IN SICK AND THEY CANNOT CONTROL THAT. I RELUCTANTLY RESCHEDULED FOR TODAY. CALLED AND CONFIRMED THE APPOINTMENT YESTERDAY. GUESS WHAT, IT IS 2:45PM AND NOONE HAS SHOWED UP. NOT EVEN A CALL FROM A TECH, NOT EVEN A NAME FOR WHO WAS SUPPOSE TO COME OUT. NOW, THE EXCUSE IS BECAUSE THEY ARE BUSY WITH PEOPLE THAT DO NOT HAVE AC'S WORKING. REALLY!?! I TOLD THEM ON SATURDAY THAT THE CONDENSER WAS BLOWING WARM AIR ON AND OFF ON TOP OF THE OTHER ITEMS THEY ARE SUPPOSE TO COMPLETE AND FIX. THE UNIT IS PROBABLY GETTING DAMAGED BECAUSE IT HAS BEEN SHAKING! DO NOT DO BUSINESS WITH THIS COMPANY. I WILL BE FILING A DISPUTE FOR THE CHARGES IN APRIL BECAUSE THE JOB WAS NEVER COMPLETED AND THE PART THAT DID GET DONE WAS NOT DONE CORRECTLY, THE UNIT IS GETTING DAMAGED. I LOOK FOWARD TO SEEING THESE SCUM IN COURT! PLEASE TRUST ME ON THIS! RUN!