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Order # D57V26P
I tried to order 1 pillow & case $51.93. I declined all add-ons. Yet I was charged for 8 pillows & 5 cases. After logging into PayPal, I was told I would be directed to site to finalize my purchase. I never saw a total amount to approve. I have tried canceling several times. I reported these charges as fraudulent to my Amex.
Stacie B.'s review of Derila earned 4 Very Helpful votes
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Hi Stacie,
Thank you for bringing this matter to our attention.
We’re very sorry we failed to meet your expectations. We will use this feedback to make us better and to ensure this doesn’t happen again.
Please allow us to help you by providing us with the following details:
· Email address you used to place your order
· Order number
· Full Name
We'd appreciate it if you'd tell us more about your experience by emailing us at support@derila.com.
Best regards,
Customer Support at Derila