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Today I learned that the company is holding my funds and that they are being deceptive in their communication. I was told by Beatrice in customer service that the order is in customs, in Mexico. I called UPS and confirmed that UPS has never picked up the item from the Mexico city factory, ever. That means the company is deceptive about the product even being made and ready yet. Shame on you! I spent several hundred dollars on the blinds.
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Checkout page has bugs -- completed paypal payment, and checkout page just leaves me hanging with...
Hi Stacie. Thank you for taking the time to share this feedback. I am sorry to hear that you feel as though we are not providing up-front information. This is never the experience we want for our customers and I apologize. Please note that the products purchased are made at a factory in Mexico. This factory ships items every Friday. Once the items clear customs, FedEx scans the packages and the tracking information is updated. I have sent you a message regarding your order. If there is anything that I can do to turn your experience around, please reach out to me at socialcare@blinds.com. I am happy to help. -- Jessica N