Stefanie E.

I have used Groupon for years! I have never had any issues until recently. I no longer trust Groupon or the businesses they associate with. Or would never want to experience their customer service the way I did today. Pretty safe to say I will not be using them again!

POOR quality and TERRIBLE customer service! I purchased a Groupon for sunglasses and received 2 of the same color, which I did not order. Even though it was their mistake they would not correct the issue, They offered to exchange it if I paid for the shipping. I'm pretty sure this company won't be in business for long. It also caused me to never buy a Groupon again, their customer service over this issue was just as bad. Screw me once shame on you, screw me twice... well I'm not giving you the chance!

We have purchased a mattress and adjustable base along with several accessory items. THEY HAVE THE WORST CUSTOMER SERVICE! I was trying to return a mattress encasement and was given the run-around. One place would give me another number to call, that number says they can't help and referred me back to the same number I called. This went on 6 times before someone finally tells me "just send it back to the address on the return label" AND they charge 15% restocking fee! Plus the price of shipping. I have a feeling this issue is not over. I'm even leery about sending it back, why? So they can tell me it was never received or even worse, that I sent it to the wrong place. I just have that feeling with them. Nobody knows what they are doing there. I will never order from them again.