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I purchased two swimsuits and a jumper from cupshe. The first time I wore one of the swimsuits the beautiful coral color faded and is now almost a dingy white. It also faded very unevenly with streaks of coral remaining so it is obvious it's not meant to be white. I am now afraid to see what happens when I wear the other items. You can see in the photo the top portion used to be a bright coral pink color that matched the plastic rings on the straps. Even the straps have faded slightly.
Products used:
Swimsuit
Stephanie F.'s review of Cupshe earned 2 Very Helpful votes
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Made a few purchases here all sent authority to leave parcel as requested until my last purchase...
Dear Stephanie,
We sincerely apologize for the quality issue you've experienced with one of the swimsuits you purchased from Cupshe. Your satisfaction is of the utmost importance to us, and we deeply regret that the color of the swimsuit faded and changed unevenly after just one wear. This is certainly not the level of quality we aim to deliver to our valued customers.
We understand how disappointing and frustrating this must be for you. As a company, we take great pride in offering products that are both stylish and durable. It is disheartening to learn that the swimsuit did not meet our usual standards.
Please be assured that we are actively investigating the root cause of this issue to prevent it from happening in the future. We value your feedback, as it helps us identify areas for improvement and deliver a better experience for our customers.
Additionally, we want to assure you that we are taking steps to ensure that such occurrences do not happen in the future. We deeply value your feedback, as it helps us improve and provide a better shopping experience for all our customers.
We sincerely apologize for any inconvenience caused, and we genuinely hope to have the opportunity to regain your trust in our products and services. Please look out for an email from us shortly, as we want to discuss this matter further and find a solution that compensates you appropriately.
Once again, we apologize for the quality issue, and we genuinely hope you will give us another opportunity to serve you better in the future. Your satisfaction is our top priority, and we are committed to ensuring you have a positive experience with Cupshe.
Thank you for bringing this matter to our attention, and we look forward to resolving it to your complete satisfaction.