I have been a member since 2020 and was happy enough with the site, however realised today that I have been overcharged for the last 6 months and when I queried it I was advised "no refund policy"! But it's an error! I've been charged to use the US site ( which means converted to Aussie dollars I'm paying almost double!) And when I threatened to cancel my subscription after 3 years they were more than happy to cancel and get rid of me! Terrible consumer service and a refund policy that serves only their company bottom line.