Stephen K.

I ordered a galvanized spiral staircase that was delivered with poor production and not properly galvanized. I paid 5K for the stairs. I was told by my contractor that he couldn't put it together without modifying it, and I spoke with paragon who agreed to pay for the cost of my contractor modifying, rather than me returning the stairs and waiting for a new stairs. When I submitted the bill my contractor gave me to them, they said they decided they would not pay for the damaged product as had been promised initially, so I am stuck with the extra 4K cost of repairing the defective stairs they shipped to me.