steve j.

On December 29,2020 I ordered a power head for my central vacuum system. I was told that the supplier had it in stock and after the first of the year it would be shipped out. Several voice mails left at option 4 were never returned. Finally an email was returned and said that the vendor in Charlotte would drop ship it. This was January 28,2021. Today I once again went through the order line and was told that he saw in the system where this should have been processed to the vendor in Charlotte but he saw that nothing had happened. Supposedly he has it printed and will walk it through the system.

The one thing that that central vacuum stores were very quick on was taking the money. That came out as soon as i placed the order. We will see if it gets here by Thursday as I was promised. Not too hopeful because I was told "if it is not there by Saturday give me a call back as I have to work this Saturday."

If there is any way to get want you need from another vendor DO IT!