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I recently Pex based a pool table cover and on the inside were marks and stains all over it I emailed someone and they said they would get back to me and never have. Wouldn't recommend this to anyone, and will be telling people to avoid covers and all. Will be posting this on all social media platforms so this doesn't happen to anyone whilst spending their hard earned money. Ver very dissatisfied
Steve M.'s review of Covers & All earned a Very Helpful vote
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Way to many emails from you before delivery...nine overall and some confusing saying complete...
Hello Steve. We apologize for the delay in responding to your complaint. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible.
We are committed to replacing any product that has a defect. Our Quality team did respond to your email dated 14 February requesting pictures clearly showing the problem, along with a picture of the taffeta label on the product. Kindly write back to us at feedback@coversandall.com with the requested pictures so that we can investigate this and offer a resolution.