Steven D.

Iv been trying to have treadmill repaid for months now. My treadmill has been stored in my home since the day i received it. Around the the 5 month mark I started to notice rust stops on one of the legs and speaker guard. I wiped them off but it kept coming back and spreading around the area. Until the time my belt stopped working I would wipe and clean off the rust. In November of 2022 the belt stopped working and would not move. So I call customer service and this is when the nightmare started. I called to get the rust areas to be decorated or fixed along with my belt. We get to the end where they are ordering my parts and they hang up. Keep in mind every time you call you are on hold for over an hour. We are now in December and I have to play my treadmill in the garage cause we have a Christmas party. Now they won't cover the rust parts cause I had to start the whole process over and take new pictures with your system and it was in the garage at the time. No the treadmill has been in the garage for a couple weeks by that time and had accumulated dust and hair from my husky and they won't replace it. I paid for my machine from their own website and they didn't even have my information in their system. The 8 customer service reps I talked to had no idea how to do their job and hung up on me cause the whole process to be restarted. Notice how one leg is rusted and another is not. Their third part company is useless also UTS. AVOID this company at all cost. Do not waste your money with these guys.