Steven M.

At the beginning of March 2023 my Iphone 7 died. Time for a new phone! I'd purchased the 7 from JB so I went back to there store at Erina. The 1st new Iphone 13 failed after 2 days of use, black screen and spinner wheel. Spoke to Apple CS who really were hopeless. Took phone back to JB, they exchanged for a new Iphone13. Hard to believe but this phone also did not work, had the same issues after booting up, black screen & spinning wheel? Gave Apple a miss & headed back to JB. They offered me me funds back without hesitation or another Iphone. I opted to upgrade to a 14, which works perfectly, as a $1400 phone should? The issue was with Apple not JB, they treated me respectfully & were very helpful. Would see no reason to buy from anyone else.

My review is on the company service not a product. This company is impossible to contact after you purchase, they show no interest in their customers. Their website backend is a mess few links work or return you back to the beginning. The product order search function is laughable, in fact chimps could do a superior job. NEVER WILL I BUY FROM THIS MOB AGAIN! I'm assuming that after you place a web order some fool in a senior position believes thats the end of customer interaction. HOPELESS!