Plumbingfarce. Is an apt description of this truly horrible company. They charged £426 for a call out for a non working boiler. Took a brief look at boiler and said it needed a new pump and fan. Spent the rest of the time (almost 2 hours) testing for leaks and left my boiler gas supply crippled and did not reconnect. In the wonderfully 'professional' opinion of the 'engineer' the boiler was not worth repairing. Quoted a hideous figure of £1k for a new fan and pump to be fitted. No doubt to help persuade me that I would be far better off with a shiny new boiler which would only cost me £4.5k... this laughable quote will tell you all you need to know about these clowns. Ripoff Britain still goin strong...