Stingray J.

So to be fair, my experiences with Poshmark Canada at first were very good. It seemed like the sellers really cared and put effort in and the system was also set up to make selling easy. My first few purchases were great and my first few sales went well. This is a case of "everything is wonderful until it ISN'T" Sort of like insurance, you don't know till you have to make a claim. So this is what happened: I bought a bundle from a woman running a store called Bala Treasures out of St Anne-des-Plaines. The day after the purchase on May 24'th I noticed something was wrong, the seller had updated to the shipped status but there was no tracking. So I messaged her a few times asking - no reply. Then I messaged on the product page and she said she had never been given a tracking number before. That was the first red flag, this person claims to have made 5000+ sales and didn't seem to understand the concept of the tracking number which appears on every shipping label. Naturally when I told her where the number is she stopped responding. Customer service can only be contacted through a complain form and get this, when they write back 2 days later, you can't even reply to them. This is a problem when you get replies that are missing information or incomplete, which happened a few times. Actually the first time I got a request to review a CS session that hadn't even started yet. Everything went wrong with this order, from the lies from the seller about the product, to the shipping, to the packaging and the quality of the product. Customer service didn't even bother responding to the last message I sent calling them out on the fact that they did not give me the opportunity to cancel the shipment when the product had not been shipped over 10 days after purchase. What an epic mess. This is what you get when you have a system set up to only publish 5 star reviews and hide all the bad ones - a false sense of security for buyers and every seller advertising that they're a "five star seller" what a joke.

Ordered in early November, it's now over a month since I ordered. The shipment never arrived. I left lots of messages and emails and was never given a tracking number. Only now after saying I was going to have to have the credit card reverse the charge did they tell me they're processing a refund. We'll see if it actually works.