Su Jin H.

I ordered two dozens of roses. I also purchased the Route Package Protection so that I received the roses in the best condition possible. I even planned to be home and was in fact at home when the delivery was made so the roses did not sit outside waiting to be put in water. When I opened up the box, one dozen of the roses (white "Patience" roses - supposedly David Austen roses) were withered with brown edges along the petals. Even more, their stems were so thin, they could barely hold up in a vase when I tried to put them in water to hydrate them. The other dozen roses (yellow "Catalina" roses) were in better condition - the flowers full and with thick stems - but two of them were cut right under the flowers leaving no way to salvage them. Having spent a lot of money on these so called "designer roses," I contacted customer service right away. I called the customer service number but no one picked up and was simply told to send an email, which I did. What came after was nothing short of intentional manipulation. I wish I could post every single bit of correspondence regarding this situation. I don't even have the energy or the heart to go through every single thing they said in response. As a business owner myself, it is beyond belief how anyone could treat a customer this way, much less a returning customer, who has purchased from them more than half a dozen times before simply bc I made one complaint about the condition of the roses received.