Last october they made a mistake. They asked me to go to bank hundreds times. The bank phones them. Wrote a letter, print our the statement for them. But they kept saying that the did not receive my payment. After about 2 months they said that they found the payment. But they did not refund me in full. I asked again and again, now 2 months later they still owe me 84.00.GBP. Terrible experience. I lost a lot business. There is no compensation. Now i only want my money back.