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1. No knowledge over who are leaving reviews. It very well could be some unknown people with fake profile and not real users
2. G2 Incentives can bring on invalid users, as you don't know what they are validating or not
3. G2 decides on their own on what is to be approved or declined. Who knows based on what criteria? Nothing is clear and they will never tell you.
4. The buyer intent activity is of no use, it doesn't bring us new customers. G2 charges a lot of money for this with no return.
5. Quarterly Report: They entice you to get more review so that you be part of some kind of quarterly report they publish, which is of no as such values, if you can't protect your brand identity and remove falsifications in the review itself.
6. G2 software it self is buggy. Review campaign doesn't work in self service mode. You can't upload a file. You will have to talk to someone.
7. You can't control what reviews to show or hide, because G2 has a policy of no take down reviews because something is written somewhere in the contract about this.
8. You can't take your profile down because of who knows what. I gave G2 my information and they all of a sudden has the right of the profile of my company.
9. There are studies G2 can share to show you how bad reviews are great, so that you keep on collecting reviews.
10. In a whole G2 doesn't help in your branding, it negatively impacts you, your branding, your company and your potential customers. I have three customers who didn't sign up because of these reviews in G2.
11. And to top it all, some review was removed and it automatically came back as 0 star.
Suparba P.'s review of G2 earned 7 Very Helpful votes
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Hi Suparba, Thanks for sharing your concerns. I apologize for any inconvenience you have experienced and want to make sure your problem gets addressed. We strive to ensure all our reviews are from real users and in fact have an entire team dedicated to this task. If you ever have a concern about the validity of a review, we invite you to click the "Report a Concern" button at the bottom of every single review on G2, and our team will take another look.