I have made a number of unsuccessful attempts in trying to get a response from the company. No agents is ever available for chat live and no one answers the phone. I also emailed a number of times regarding the status of my warranty claim. It has now been 3 weeks and no response. The online says they will respond with 10-15 days. Customer Services suck! This is extremely frustrating. Never buy from this company again! If I could give them a negative rating, I would!