Susan M.

Overnight delivery took almost 3 days, baby turtle was dead in container on arrival. Box was poorly labeled. I started the return process on their website and never got a response.
I've read reviews on other rating sites and see a lot of the same complaint.
Picture my son waiting for the arrival of his new pet and seeing it lifeless in the container, thinking we're just trying to revive it but I knew it was dead. It had begun to smell already. They tell you it's just hibernating so we kept the dead turtle on the counter for hour checking and rechecking it. My son was devastated.