susanna w.

I ordered the pretty woman silk set. For the £90 it costs i was expecting decent quality but the material was thin and see through, not a heavy satin at all.
Anyways I sent it for return &refund.
I was later sent a refund in store credit. I had sent my parcel for return as soon as id received it but it had fallen outside of the 14day refund policy. So bare that in mind if you are from the uk or anywhere else you probably wont be able to return it in time. (also a bit hypocritical since the item I ordered took over 14 days to arrive but whatever) and It costs £25 to ship.
Anyways I went to look on the shop to find something else i might like to use my store credit towards. Then when i went to checkout they have hiked the shipping cost to £91!

UPDATE!
They sent me an apologetic email and provided me with free shipping, so Ive ordered two new items with my store credit. Hopefully these are better :) maybe its just the silk set i didn't like... we shall see.

A* for customer service atleast :)