susanne n.

Purchase AHS warranty for my home on 11/3/2022; was told all systems were covered. I was
ToId and I have a copy of my 14 page policy summary that I had $5000 in air conditioning
Coverage. Air Conditioning compressor blew up after resetting a breaker that had tripped;
Opened service request with AH S, they sent a tech out; waited 6 days (in Texas heat) to
Be told AHS says not covered. Received call 4 days later from technician representing and every call; being charged to cancel a policy - when the account summary clearly stated "
Cancel at Any Time". PERIOD

Full disclosure: I have initiated a social media campaign to boycott AHSand warn others of their
Practices. SeeTikTok - suzieintexasusa

I will continue to voice my outrage until I amcompensated per the ACCOUNT SUMMARY. Our unit
Was a 7.5 ton, 3 phase unit - AHScovers {and I clarified upon buying the policy in
11/22) up to a 5 ton unit at $5000. It does not say LIMITED TO A 5 TON UNIT. I agreed at
That time and with the sales rep that any charges over the replacement of a 5 ton unit I
Would be responsible for. AHSalso states that the unit must be on a single family residence of
Less than 10,000 sq ft to be considered residential and not commercial; my residence is 3300 sq
Ft and single family.
If in fact they do record their calls for quality and assurance purposes, I can assure any attorney I might hire for breech of contact will be subpoenaing those call logs.

UPDATE: AHS sent me an option to buy out my claim and I accepted thinking it would be at least half of the $8300 I am out of pocket (Policy Limit was $5000). I got a check for $688. WTF. Stay away from AHS.

AHS(Airtec services) saying AHSdeclined claim, but that they themselves would replace unit for a cost 14,900.00 out of my own pocket.

Contacted our own tech and are able to replace for $8500. Called AHS to ask for
Buy-out and see our own tech, only to find out that they deleted our original ticket/claim from
The system; I did cancel the policy and was charged $49.99 to cancel; again that information is
Not disclosed 14 page account summary provided.

On 7/18/2023 I phone AHS at 8:28am to inquire as to why my ticket/dispatch order has been
Delet ed from my account profile and " Linda" stated that my claim was closed because I didn't
Want to use the tech they sent and move forward with paying the replacement out of pocket
Tc, t h e m. Additionally, "Linda" stated that my claim was still in the approval department
And that no decision of denial had been rendered. When I explained to "Linda" that
1: I have copies of the original denial information; and
2: I didn't want to spend $14,900 when I could have it done by a local and reputable tech for $8500. At that time I also explained to "Linda" that I had up to $ 5 0 0 0 coverage and I expected a buy-out since I was replacing the unit myself, she
Explained that the coverage for a compressor was $1,700. To which I stated, "great send
Me a check". She placed me on a brief hold to transfer me to a supervisor to excellerate
The claim, but that depart ment wasn't available to speak to me.

I am angered about the deception and what coverages are really available; the deletion of a
Fil the ability for their authorized tech to try and bilk me of thousands of dollars; the
Inability to speak with someone in charge and I get a different answer each time I call.

UPDATE: AHS sent me a check for $688 = WTF and how is that even near the $8300 I am out of pocket.

I purchased tickets for an event on August the 4th and bought "Cancellation Insurance" with my package because my daughters job requires last minute business travel and we knew there might be a risk... sure enough there was... It now 4 days before the event and I have not tickets yet, so I attempt to use my so called $75 "Cancellation Insurance" only to find out its WORTHLESS. I have been scammed and would have been better off taking my chances and buying tickets from a scalper on the curb if we had actually attended the event. Buyer beware this sight is a joke and these folks will RIP YOU OFF in a heartbeat and not even blink. Use a reputable sight like Ticket Master of StubHub and skip this sight all together.

"The event insurance covers instances of emergency, such as severe illness or a death in the family. It does not allow customers to freely exchange or cancel tickets. Feel free to contact Allianz Event Insurance directly at *******993.
Susanne nemmer 11:42 AM
When will I receive the tickets so that I can at least attempt to resell them?
Susanne nemmer 11:42 AM
Total bull...
Susanne nemmer 11:44 AM
So basically OnLine City Tickets is an OnLine SCALPER service with Service Charges that the street vendor cannot charge... I see... well wait till I yelp and Google Comment that to the world."