Let me start by saying this was my first time ordering from BiggSports, and after a few days of not receiving a shipment notification, I opted to call their customer service line. I was greeted with a recording stating that they were closed due to inventory and would resume regular telephone communications the next Monday, March 7th. (I placed my order on March 1st). At this point I went to reviews on the company, and was a little concerned, as there seemed to be a lot of negative feedback associated with on line orders. I called again on March 7th and asked for the status of my order, and was told it was shipping out that day. I received my purchase on Wednesday, March 9th, and was very pleased to find the stemless FSU wine glass I ordered as a birthday gift for our friend, was in excellent condition and packaged very carefully. As a result, I would recommend BiggSports and will order from them again. Whatever issues they had in the past, they have clearly worked through and corrected.
Suzanne sound like you had a Merry Christmas. Thank you for your feedback.