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They are inaccessible. They only respond with pre-printed emails. Their support is awful. So far, I have not been able to get my money back and liquidate my account. They don't answer the phone. You can only leave a message. I have been trying to liquidate my account for 3 weeks, (filled in all the forms online. I even got a response that they got the message and to give them a few days). Now I get a new email saying I didn't request redemption, and to read their FAQ. What a CROCK!
Suzanne K.'s review of Goldmoney earned 16 Very Helpful votes
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Dear Suzanne,
I'm sorry to hear about your experience with our support team. Unfortunately, we experienced delays in our response time due to the number of changes that took place in the beginning of the year.
We appreciate your feedback as it helps us improve our client experience.
If you still have questions about your account, please contact our Relationship Management team at questions@goldmoney.com