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If you are a buyer from the UK or overseas, you will NOT be getting a full refund. I had to return an item as it was too small. They will only refund for cost of the item and not include any VAT/Customs paid. Usually in the UK, businesses will refund in full, including the VAT. ShopBop do not, so not normal business practices.
My parcel also did not include any customs paperwork so you cannot check exactly how much fees you're actually paying for.
If you are not based in America, DO NOT use this company as you will definitely be losing a lot of money if you have to return anything.
I will not be using this company again.
Tip for consumers:
International buyers should avoid this store. You will incur heavy losses as they don't refund the tax/customs you paid, so you won't be getting a full refund back.
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