S W.

PLEASE read all of the bad reviews before buying from this company.

Firstly, their alpargatas are awful. There'e a reason that you see so few of them around these days. They are so small, so tight, and not healthy for anyone's feet. I've worn an US Women's 8.5 for almost my entire life. I've bought so many shoes in that size with no issues, but Toms are different. The soles are SO narrow and the tops are SO tight. I couldn't even get my foot inside! The soles to be 50% wider to even accommodate the average foot and not be a binding nightmare. The length of the shoe was almost normal, but if it hadn't been for that I would've assumed that I'd accidentally gotten a child's size.

Beyond that, customer service is awful. I don't mean rude, and I don't blame the customer service employees for just doing what they're told. I mean that their policies are trash. NO alterations to orders that you JUST placed, NO price adjustments (even when their website mysteriously removes your 15% coupon during the last step, as happened to me), NO refunds, NO free returns, NO wiggle room, NO anything. Lots of sketchy stuff such as the free shipping minimum changing depending on what computer you're on.

I have included pictures of my soon-to-be-donated size 8.5 Toms in comparison to the soles of my well-loved 8.5 Converse and 8.5 Bobs. Please consider carefully whether or not these will even fit you before buying, because returns aren't allowed on most items and cost $7.50 on the rest! Oh yeah, and their socks are really tiny and ridiculous too.