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S Z.

Contributor Level

Total Points
81

1 Review by S

  • AutoZone

1/30/24

My father and I were going about our day and we ran to auto parts to return a part to the store. As we walked in we got stuck with the same woman who gave us issues last time. Apparently her name isle Suzie but she probably made up a name. We had the incorrect box but the correct part in the box. We let her know that the part was correct but the incorrect box. She continued to roll her eyes at us and make excuses as to why she needed the correct box. We gave her the phone number so she could display the information on her computer. My father had enough of her attitude so he told her we're just trying to move on with our day and she agreed but instead of kindly talking to us she yelled in our faces. As we went to go leave we told her that she needs to be better with customers and she yelled at us and continued to roll her eyes saying GOODBYE! All we wanted to do was return a part to get our money back? Where in their own policy does it say we need to have the original and same packaging to return a part?

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