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I ordered a birthstone ring for my son in lieu of a high school class ring. He looked around quite a bit and settled on one from Gemologica. It arrived on time and was as pictured. Actually it was a bit more substantial looking, which is good since my son is 6'2'. I didn't have a need to interact with customer service. The ring arrived with our usps carrier just like any other package.
Tip for consumers:
What we got was as pictured, and a bit more substantial in person
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