Tabitha M.

I placed my order on May 12 with an estimated shipping time being 10-12 days. I patiently waited 2 weeks and then began to worry that it wouldn't make it in time before I moved.

I checked the status of my order on the website. It showed "Unfulfilled". Using the contact us link on the site, I sent an email inquiring when it would be shipped and if my shipping date could be changed to the new address. I received no reply.

The day after I moved (18 days since I ordered), I sent another email, again asking for a shipping date and to change the address. This time I received an email back from Heather telling me my order would "ship on Monday". She however does not mention the shipping address. I emailed her back 15 minutes after she sent her reply asking her to confirm the address. No response.

I wait through to the next Friday and have no package. I check the status online, no change. This time I sent a message through the Facebook page. Again laying out the whole scenario, how I'd been ogling the yarn for months and finally had the money to order some, pleading for Heather to let me know what was going on.

The Facebook page said "typically responds immediately". I know from my own business page on Facebook that you really have to reply quickly consistently for it to say that. I was hopeful that contacting through a different medium would have a better outcome. Nope. Nothing.

I've since sent another email and tagged Heather Mellon personally in a post calling her out in a crochet group that we are both in. (It was almost immediately removed) I've still heard nothing.

Tomorrow marks 6 weeks since I placed my order. 42 days. 4 times longer than what promised. And still no yarn. No contact in 22 days. I'm at my wits end as to what to do. Who to report her to. How to get my money or my yarn.