I was reading all these reviews and was quite confused... i had no issues with my ordering, and my bracelets are not fake or plastic. They even actually have some nice weight to them which you would not have with plastic. So im sorry to hear of the misfortune some seem to have had but my ordervwas fine, customer service responded to me promptly all 3 times i got in touch with them and even got an extra discount code from them, and my bracelets are definately not made from plastic.